Money Back Guarantee
If you would like to return a product, please visit our website and log in. Select the My Account link at the top of the page and select the Completed Orders link on the left bar. Next, select the item that you wish to return from the list of your completed orders. Fill out the return information and select Submit to begin your return request. Further instructions will be sent to you when your return request has been approved. If you are sending back defective merchandise, please describe the defect to us. If your return is postmarked within the first 30 days after you initially received it, you will be credited the full price of your product. Returns received after 30 days will receive a store credit and a 10% restocking fee.
WE CANNOT GIVE REFUNDS ON ITEMS THAT WE RECEIVE BACK DAMAGED, AS THEY ARE NOT RESALABLE. ELECTRONIC MEDIA (SUCH AS CD.s, CASSETTES, CD-ROMS, VIDEOS, E-BOOKS, COMPUTER SOFTWARE, AND PRODUCTS WITH AN INTERNET COMPONENT (Including Gift Certificates)) CANNOT BE RETURNED. WE DO NOT ACCEPT ITEMS FOR RETURN THAT WE NO LONGER OFFER FOR SALE. Shrink-wrapped items must not be used and must be returned shrink-wrapped to receive a refund. Any other non-returnable items will be clearly marked as such on the item description page. We will of course replace any item that has a manufacturing defect. Shipping fees are not refundable unless we made an error with your shipment.
Items must be returned in new condition. No bent corners, stickers, sticker residue, marks, scuffs, shelfwear or other non original marking will be accepted. If they arrived damaged, you will not receive a refund for the return. We recommend insurance on all return packages. Please do not use any of the books as a flat surface on which to write return notes or other information, as this leaves a permanent etching on the front cover of books. To avoid damage in return shipping, do not use newspaper as your packing material, as this often leaves ink smears on the books. Wrap and box items securely, put a copy of the packing slip or receipt in the box, and mark the outside of the package “RETURN” in large letters. We suggest that you ship your return by UPS or Fed Ex (as it is insured automatically for up to $100). If you ship through the Post Office, please insure the package. Please allow 4 to 6 weeks to process your returns. If you want to order additional materials, we advise that you order separately so that the return processing does not delay your order. No Exchanges. Each order is treated as a new order and is charged S&H, accordingly. As we do not store credit card information from online orders, if you want credit to a credit card, please include card # & exp. date.
Please do not send items that do not meet the above conditions as you will not receive a refund for them and they will not be returned to you. If you return items that were purchased with a gift certificate we will issue a new gift certificate for the appropriate amount.