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Common queries answered

Frequently asked Questions

For US clients, we use regular, standard or express delivery, the free delivery takes 3-9 business days to arrive.

You can return or exchange product within 30 days after receiving it. the product should be in same condition as received. please read return policy for more information.

You can send us a message and we will change it for you, or you can enter your account and change it from there.

You can track your package on our site on link  Track Package or you can track in on the carrier site, depending which carrier is delivering your package.


You have multiple ways to contact us, sending us message filling the form, contact us on Facebook or contact us using WhatsApp.

Please contact us as fast as possible, if the item still not shipped, we will be able to change the address.

We currently shipping to USA, and most of the Europen countries, please contact us if toy located outside of the mentioned area.

If you order multiple items, they may arrive in separate packages as our goods located in multiple warehouse and send accordingly.

Please view our FAQ to find answers to your questions or send us an email for general questions.

Still need help?

Get in touch with us

WhatsApp: +972559664063

US Phone: +1 (312) 940 5006

Call Hours: 08:30 – 16:30 Monday to Friday (GMT)

Free shipping

On all orders to USA

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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