Common queries answered
Frequently asked Questions
For US clients, we use regular, standard or express delivery, the free delivery takes 3-9 business days to arrive.
You can return or exchange product within 30 days after receiving it. the product should be in same condition as received. please read return policy for more information.
You can send us a message and we will change it for you, or you can enter your account and change it from there.
You can track your package on our site on link Track Package or you can track in on the carrier site, depending which carrier is delivering your package.
Please contact us as fast as possible, if the item still not shipped, we will be able to change the address.
We currently shipping to USA, and most of the Europen countries, please contact us if toy located outside of the mentioned area.
If you order multiple items, they may arrive in separate packages as our goods located in multiple warehouse and send accordingly.