Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can expect most products to be delivered to their destination within 2-10 business days from the ship date depending on the method of shipping and carrier you selected and your location.
No need for an account to place order, its only an option to create an account. We do suggest to have registered account as it’s easier for you as costumer to find updates and tracking information regarding your order.
Simply Send us a WhatsApp message or by email, if you wish to cancel or change your order, we usually ship within 12 hours so try to contact us as sooner as possible.
Order information may not appear in the tracking system until shipment. Please wait 24 hours after receiving your shipping confirmation email to track your shipment (you will receive this email only if you selected the email confirmation option when placing your order). TRACK PACKAGE
All sensitive/credit information you supply is strictly encrypted via PayPal or 2checkout credit card processing company no information of credit cards provided to us nor it kept in any database.
Paying by PayPal and 2Checkout are one of the most safer ways to pay online, PayPal provides a checkout option for millions of Business including eBay, Ali-express, So be sure that you safe when purchasing Holy Land products on our site
YES. You can return most items sold by Nazareth-store.com within 30 days from the day you receive them. To qualify, simply initiate the return within 30 days ensure that the item(s) is in its original condition.
We use warehouses located in several location in the USA and Europe. The order may come in few packages depending on quantity and product location.
If you need to swap an item
Returns and Exchanges
We have 30 days return policy, To qualify, simply initiate the return within 30 days ensure that the item(s) is in its original condition. We must receive the item back within 30 days of when we originally shipped it to you. more information can be found on shipping policy page
If you accidantely received a wrong product please contact us and we will send you the correct one without you will have to return the one you have received.
Occasionally, an item will be received damaged or some other manufacturing defect. Please contact us so we could provide you the best solution. Our policy is to replace all damaged products or provide a refund. You will have to provide us image of the defected item or return to as, the decision will be made by Nazareth-store customer support.
Please contact us and we will provide you the address to the nearest warehouse location
- Yes you can, just contact us via email, Contact form. WhatsApp. or Facebook to cancel and we will make every effort to cancel the order.
Please view our FAQ to find answers to your questions or send us an email for general questions.