Shipping & Returns

We strive to ship out your order within two business days. We use one of our four warehouses located in different countries (Israel, USA and UK) to send the goods, we decide from where it will be shipped, depending of product availability.

When can I expect delivery of my order?

You can expect most products to be delivered to their destination within 3 – 10 business days from the ship date depending on the method of shipping and carrier you selected and your location. If your order has not arrived during this time period, please contact us.

Estimate shipping times are only an estimate from when a shipment leaves one of our warehouses and arrives at the destination shipping address.  We do not guarantee arrival of a shipment by any certain date.

Please make sure that you provide us with the correct shipping address for your package. If you provide us with a bad address and you do not receive your package we cannot be held liable for the loss. We cannot be responsible for misdirected or damage to international orders

All international orders must be prepaid. Depending on what method is selected for shipping, you may be charged additional brokerage, customs, taxes, fees, etc. on your order. We will not be responsible or have knowledge of any such fees as our shipping costs only cover shipping and handling to your location.

Returns Policy

Can I return products I purchase from

YES. You can return most items sold by within 14 days from day you receive them. To qualify, simply initiate the return within 14 days  ensure that the item(s) is in its original new condition . We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 2 days from the time we receive your item to process your return to credit your credit card account.

If the item is returned for reasons other than a defect or the wrong item being shipped, the customer must pay all costs related to return shipping.  We reserve the right to deduct from the reimbursement the original shipping and handling fee plus a restocking fee of $3.00 per item OR 10% per item, which ever is the greater amount.

Please do not send items that do not meet the above conditions as you will not receive a refund for them and they will not be returned to you. If you return items that were purchased with a gift certificate we will issue a new gift certificate for the appropriate amount.

For your protection we suggest all returns be sent back by a reliable carrier; we will not be responsible for items that are lost in shipment during the return process. After receiving and inspecting the returned merchandise we will reimburse your credit card for the purchase price of the item.

BEFORE returning any item you must email [email protected] and request a Return Material Authorization (RMA) to return a product. We will provide you a return address that is close to your destination,

Damage in Shipment or Manufacture

Occasionally, an item will be received damaged or some other manufacturing defect. Please contact us for return shipping information. Our policy is to replace all damaged materials. You will have to provide us image of the defected item or return to as, the decision will be made by Nazareth-store customer support.